Consultation Responses

The Assisted Living Registrar is reviewing the results of a recently completed consultation about the new regulatory framework for assisted living. She will be considering these responses in the months ahead as she finalizes the registration process, initial health and safety standards and complaint resolution process for assisted living residences. Her review will lead to the development of operating systems for the Registrar’s Office and regulations associated with the Community Care and Assisted Living Act.

Some of the common themes that emerged from the consultation responses are highlighted here. Watch this web page for further information about how the Registrar is responding to the consultation themes outlined below.

Many respondents also posed questions in their consultation responses. Responses to those questions are also included here.

The FAQ's will be updated as the Registrar receives further questions and the regulatory framework is developed. Watch this web page for updates.

Consultation Themes

Monitoring of Assisted Living Residences
Respondents commented that seniors in assisted living residences are likely to be frailer than those living in residences that don’t provide personal assistance services. Concern was expressed that frail and vulnerable individuals may feel reluctant to complain or be unwilling to do so because of fear of retaliation.

Some respondents also felt that regular, unscheduled inspections of assisted living residences are desirable.

Respondents suggested that rather than suspending or canceling registrations, the Registrar could minimize the impact on occupants by imposing steep fines for violations of the health and safety standards.

Standards
It was suggested the regulations to the Community Care and Assisted Living Act establish minimum staff-to-resident ratios and staff training requirements.

24-hour Emergency Response
Respondents recommended 24-hour staffing, with at least one employee having first aid training.

Complaint Resolution
Respondents suggested time limits for investigating and resolving complaints be established for both assisted living operators and the Registrar. There was support for including protections in the Community Care and Assisted Living Act, or its regulations, for occupants and staff who complain.

Exit from Assisted Living
Respondents recommended health authorities assist by providing extra care and being involved in exit planning for assisted living occupants awaiting transfer to complex care.

Consumer Input
It was suggested the Registrar consult, at regular intervals, with assisted living occupants to enhance the health and safety standards, as required.